Refund policy
Return & Exchange Policy
Doorstep Size Exchange Policy
We have a doorstep replacement policy for size exchanges to ensure you get the perfect fit without any inconvenience.
If your khussas are too tight or too loose, you do not need to worry about shipping them back to us yourself. Here is how it works:
Request an Exchange: Contact our customer support team within 7 days of delivery.
We Come to You: Our rider will arrive at your doorstep with the new, corrected size.
The Handover: You simply hand over the original, unworn pair to the rider, and they will give you the new size right then and there. (Note: A minimal exchange delivery fee may apply depending on your location).
Conditions for Return & Exchange
To qualify for our doorstep exchange or a refund, please ensure the following conditions are met:
The khussas must be completely unworn, unwashed, and undamaged.
We highly recommend trying your khussas on a clean, carpeted surface to avoid scratching or marking the leather soles.
The product must be returned in its original packaging with all tags attached.
Damaged or Wrong Items
We take great pride in our craftsmanship, but if you receive a damaged product or the wrong design/color, we will replace it immediately at zero cost to you. Please share a photo of the item with our customer care team within 48 hours of delivery to initiate a free replacement.
Refund Policy
If you do not wish to exchange your item and would prefer a refund instead:
Refund requests must be made within 7 days of delivery.
Once we receive and inspect the returned item at our warehouse, your refund will be processed.
Refunds are typically issued via Bank Transfer or EasyPaisa/JazzCash within 5 to 7 working days.
Please note that shipping/delivery charges are non-refundable.
Need Help?
Our team is here to assist you! If you need to initiate an exchange or have any questions about your size, reach out to us:
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WhatsApp/Call: 03282898248
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Email: khussa.bazaar@gmail.com
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Instagram/Facebook DM: @Khussa.Bazaar
